Glyptic provide service to the customer who aren’t even binds of an Service agreement. Hence GLYPTIC has an option to get proper service under ON-CALL service facility which is nothing but Man-day service where GLYPTIC deploy competent trained and OEM Certified Engineer & Technician to troubleshoot route cause of system flaws and restore system with expert service and software programming implementation.
On-call support ensures businesses can provide continuous support or services, even after closing time, during weekends, or on holidays.
Specific individuals or teams are designated to be on-call, taking turns to provide coverage as per requirement. Trained and OEM Certified engineer engaged until the solution comes out and resolved.
Why is it important?
In many industries, particularly Large Industrial Plants and Commercial buildings has in-house Fire Safety team maintain the system installed. Sometime the issues in the system encountered serious trouble where expert trained and competent technical support required to bring the system into it normal operation.
On-call support often relies on automated monitoring and alerting solutions to empower on-call engineers to respond immediately to any interruptions to service availability.