Glyptic provide service to the customer who aren’t even binds of an Service agreement. Hence GLYPTIC has an option to get proper service under ON-CALL service facility which is nothing but Man-day service where GLYPTIC deploy competent trained and OEM Certified Engineer & Technician to troubleshoot route cause of system flaws and restore system with expert service and software programming implementation.
Purpose:
On-call support ensures businesses can provide continuous support or services, even
after
closing time, during weekends, or on holidays.
Who is on-call?
Specific individuals or teams are designated to be on-call, taking turns to provide
coverage
as per requirement. Trained and OEM Certified engineer engaged until the solution
comes
out
and resolved.
Why is it important?
In many industries, particularly Large Industrial Plants and Commercial buildings
has
in-house Fire Safety team maintain the system installed. Sometime the issues in the
system
encountered serious trouble where expert trained and competent technical support
required to
bring the system into it normal operation.
Tools and Technologies:
On-call support often relies on automated monitoring and alerting solutions to
empower
on-call engineers to respond immediately to any interruptions to service
availability.
Service on demand is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
An “Extension and Migration Project” involves expanding existing Project functionalities (extension) and transferring legacy project to a new latest generation system (migration) having backward & Forward compatibility. This often entails planning, preparation, execution, and testing to ensure a smooth transition
Extension:
Adding up new coverage area keeping all the features, capabilities, or
functionalities
to an existing system, application, or database.
Migration:
Comparatively old or backdated system need to upgrade to a latest available by
replacing
minimal hardware & software components where mostly
keeping existing operational & healthy equipment as is basis.
Software Application Migration:
Moving application & programming software from old version to a latest as per OEM in
line to one platform to another (e.g., from Windows to
Linux or changes in edition of Operating) etc..
Database Migration:
Transferring data from one database to the latest compatibility of Control panel
Firmware and Graphics Software depending upon available
platform of operating software in PC..
Hardware Migration:
OEM upgrade hardware of Control Panel components like Mother Board, Loop Card, Power
Supply including new generation Field devices like Detector I/) Module etc.
where basic system topology and architecture will remain same. System get upgrade to
the
latest with the changes of least hardware
Planning:
Thoroughly assess the current system, identify the goals of the extension and
migration,
and plan the process, including timelines, resources, and potential risks.
Less Downtime:
Instead of complete setup of a new system same existing System can use where basic
system architecture remains as it is. Only a few hardware and software modification
need
to change. Entire work can be executed successfully within a very short time in
phase
wise manner without hampering day-to-day work of the plant or building keeping
safety
intact.
Less cost involvement:
Instead of declaring system defunct or replacing the system entirely only few vital
equipment changes happening that saves huge cost of procurement of device.
Programming
and
reconfiguration take less time that save cost in comparison changing complete
system.
Easy Maintenance:
Existing team confident to maintain upgraded / migrated system as they are
well-known to
the system.
System life enhancement: Post Migration System life get enhanced for another couple of years that ensure plant safety with the latest upgraded system as per OEM sufficing International Fire safety Guidelines.
Glyptic Achievement:
As of now Glyptic has grew with tremendous knowledge exposure on Numerous
Extension
and Migration of Fire Alarm & Detection System by executing prestigious projects
at
NTPC, OPGC, WBPDCL, BCPL, Upahar Residential Complex, Fort Knox Commercial
Building
across India. Glyptic has highly experienced project management team can easily
calculate
the risk of an Extension & Migration of Fire Alarm & Detection System and
propose
best Techno-Commercial offering in favour of customer getting highest benefits
out
of it. GLYPTIC is the Brand in India having capacity to execute Migration &
Extension of FDA System irrespective of Make & Models smoothly and successfully
with
customer’s
budget and timeline.
Example for Migration of Fire Alarm System:
SIEMENS MXL-IQ to SIEMENS Cerberus Modular
EDWARDS EST3 to EDWARDS EST4
HONEYWLL XLS1000 to EDWARDS EST4
Definition:
On-call service support is a system where designated personnel are available to
respond
to work-related
emergencies or queries outside of regular business hours.
Purpose:
It ensures that businesses can provide continuous support or services, even after
closing time, during weekends, or on holidays.
Common Applications:
This is common in industries where 24/7 availability is crucial, such as IT,
customer
service, and emergency services.
On-Call Rotation:
Team members often take turns staffing an on-call rotation, either providing
coverage
around the clock or only outside of normal business hours.
Key Responsibilities:
On-call personnel are responsible for responding to incidents, troubleshooting
problems,
and escalating issues when necessary.
Benefits:
On-call support can help businesses:
Improve customer satisfaction: By addressing issues quickly and efficiently.
Reduce downtime: By quickly resolving critical incidents.
Increase productivity: By freeing up regular staff to focus on other tasks.
Enhance business continuity: By ensuring that critical services are always available.
Examples:
IT Support: On-call IT engineers are available to address server outages, network problems, and other critical issues.
Customer Service: On-call customer service representatives can handle after-hours inquiries and resolve customer issues.
Emergency Services: Doctors, paramedics, and other emergency responders are on-call to provide immediate assistance in critical situations.
On-Call Service
Glyptic provide service to the customer who aren’t even binds of an Service agreement. Hence GLYPTIC has an option to get proper service under ON-CALL service facility which is nothing but Man-day service where GLYPTIC deploy competent trained and OEM Certified Engineer & Technician to troubleshoot route cause of system flaws and restore system with expert service and software programming implementation.
Purpose:
On-call support ensures businesses can provide continuous support or services, even
after closing time, during weekends, or on holidays.
Who is on-call?
Specific individuals or teams are designated to be on-call, taking turns to provide
coverage as per requirement. Trained and OEM Certified
engineer engaged until the solution comes out and resolved.
Why is it important?
In many industries, particularly Large Industrial Plants and Commercial buildings has in-house Fire Safety team maintain the system installed. Sometime the issues in the system encountered serious trouble where expert trained and competent technical support required to bring the system into it normal operation.
Tools and Technologies:
On-call support often relies on automated monitoring and alerting solutions to
empower
on-call engineers to respond immediately to any interruptions to service
availability.
Benefits
On-call support often relies on automated monitoring and alerting solutions to
empower
on-call engineers to respond immediately to any interruptions to service
availability.
Prompt attention to critical incidents: On-call support allows for immediate resolution of urgent issues, minimizing downtime and ensuring business continuity.
Cost-effective service: By providing on-demand support, on-call services can be a cost-effective way to ensure 24/7 availability without the need for full-time staffing.
Improved productivity: By addressing issues quickly, on-call support can help to improve productivity and reduce the impact of disruptions.
Critical spares are replacement parts essential for maintaining and repairing key equipment used in Fire Detection, Fire Suppression and Fire Protection System, identified based on their role in operations and potential for causing major disruptions if unavailable. Looking in mind the importance of Critical Spares keeping in Stock gives lots of Advantage to maintain Fire Safety System smooth operation. Glyptic has Two Six Thousand Square Feet Warehouse maintain massive Spares of EDWARDS, SIMPLEX, SIEMENS, Notifier, ESSER, Farenhyt, TNA, GLYPTIC, APOLLO, KENTEC etc. throughout that gives confidence customer / system user to ensure operation of Fire Safety System in normalcy. Satisfied customer across India like NTPC, RSP, IISCO,BSL, BSP, NALCO, OPGC, NHPC, NHDC, DVC, GAIL, BHEL, WBPDCL, Ultratech, Aditya Birla, Adani, Dalmia many IOC, BCPL, many more..
GLYPTIC believes how important is the Fire Safety System installed in any Industrial Plants or Large & Medium Commercial Buildings which needs proper maintenance to keep the system up all the time more than 98% and above. And proper maintenance failing sometime due to failure of Control Panel Components and Field equipment. To ensure a satisfactory & delightful customer support mandatory spares are coming in force as critical under any service maintenance of Fire Safety System at Plants and commercial buildings. There are customer or Fire Safety System user has their own in-house maintenance team who takes care of the system with periodic maintenance like cleaning and checking system operation but sometime they found there system is not functioning properly due to failure of one or more components in Control Panel or equipment/s is field devices that need to be replaced immediate basis. Then they face serious challenges if the critical spares not available with them in stock / store. Then role of GLYPTIC become important where customer come and get the spares without any delay.
Advantages
Factors to consider when identifying critical spares:
Examples of critical spares: Irrespective of Make & Model
Loop Card, Panel Display, Mother Board, Networking Card, Smoke Detector, Heat Detector, Manual Call Points, Control Module, Control relay Module, Monitor Module, Hooter, Hooter cum Strobe, Flasher, Digital LHS cable, FO-LHS Cable, Beam Detector, IR-Detector, Fire Catcher Camera, PA Amplifier, Ceiling Speaker, Wall mount Speaker.
Annual maintenance Contract, abbreviation, AMC is type of an Agreement refers to a scheduled and regular set of tasks performed on a property, equipment, or systems on a specific interval basis. It is designed to ensure the proper functioning, safety, and longevity of various component installed at the Facility. Usually, the service agreement signed between two parties (Equipment /System Owner and Service Provider) with specific Scope of Contract-SOW where Response Time, Resolution Time specified as TAT (Turnaround time) and SLA (Service Level Agreement) depending upon installed quantity, programming logic and 3rd. party integration.
Type of AMC: Frequently used terms of AMC’s are NCAMC & CAMC. Sometime SOW defined by Customer / System User Daily basis checking and maintenance where continuous system operation to be monitored with trained man-power called Operation & Maintained-O&M contract.
AMC Frequency: Monthly, Quarterly, Half-yearly, Yearly & As and When required basis service performed. Fire Detection & Alarm & Suppression system is so important to protect smooth plant / building operation, Human Life and Properties hence highly trained & competent Engineer & Technician should perform AMC activities.
Satisfied Customer GLYTIC AMC Service Delights
GLYPTIC having verse experience providing after sales service of Fire Detection & Alarm, Fire Protection and Fire Suppression System irrespective of Any Make & Model. Since Fire detection and Alarm System works in a Proprietary Protocol hence multiple brands installed in a Plant restrict vendor for a particular brand service resulting Plants having Multiple Brands bound to sign off AMC agreement to Multiple OEM / Vendor.
Whereas GLYPTIC is one of very few Companies in India has the capability to render service maintenance of brands like SIEMENS, SIMPLEX, EDWARDS, APOLLO, SECURITON, SCHRACK, ESSER, NOTIFIER, FARENHYT, TNA, BOSCH, RAVEL, GST under a single AMC contract. GLYPTIC has OEM certified trained expertise to provide AMC Service almost all the brands to provide world-class AMC service knowing Do’s & Don’ts that keep systems 99% UP throughout the AMC tenure. GLYPTIC guaranty 100% customer Satisfaction with the service under AMC Agreement. A dedicated Customer support team continuously monitor each and every service contract and stay ready 24×7 to ensure system operational with delightful proactive service.
GLYPTIC Offer delightful After Sale Service for following Systems
● Fire Alarm & Detection System (Stand-alone & Network with Fire Graphics)
● Integrated Linear Heat Sensing device (LHSD)
● Integrated Public Address System
● Early Smoke Detection System – VESDA / Aspiration System
● Gas (Clean Agent / Inert / Chemical) Suppression System
● Fire Hydrant & Sprinkler System
● Medium Velocity Water System
● High Velocity Water System
● Foam Tank Suppression System
● IR Detector / Beam Detector
● IP-CCTV System
● Distributed Temperature Sensing-DTS System
● IR/AI Flame Detection Camera integration to Fire Alarm System
Service Categories amelioration
● Annual Maintenance Contract (Single & Multi-Year Agreement)
● Critical Spares stock maintained at 10000Sq.Ft Warehouse to ensure minimal system Downtime with fastest delivery
● Extension Projects of existing installation
● Up-gradation and Migration Projects of existing installation
● Service for System Due-Diligence
● Paid Service against on-call in case of Emergency
● Commissioning & Programming under Man-day Service visit.
● Fire Audit calculating Fire Load in the Plant and Premise
● Provide technical Training to in-house maintenance Staff
GLYPTIC support customers to obtain Fire NOC post execution of Fire Safety Projects in Industries and specific Commercial Buildings has dedicated expert team. Obtaining Fire No Objection Certificate-NOC from regional Fire Brigade Authority as per stipulated guidelines GLYPTIC advisory team supports customer start to end.
